Terms of Service
Effective date: March 1, 2026
These terms and conditions apply to the Jelly AI mobile application and web application at jellyai.chat (collectively referred to as "Application") created by Jelly AI (hereby referred to as "Service Provider") as a Freemium service.
1. Acceptance of Terms
By downloading, accessing, or using the Application, you agree to be bound by these Terms of Service. Please read and understand them before using the Application. If you do not agree to these terms, do not use the Application. These Terms constitute a legally binding agreement between you and the Service Provider.
2. Eligibility
You must be at least 18 years old to use Jelly AI. By using the Application, you represent and warrant that you are at least 18 years of age. The Application contains adult content and is not intended for anyone under the age of 18. If we discover that a user is under 18, their account will be terminated immediately.
3. AI-Generated Content
All characters in Jelly AI are fictional and AI-generated. Conversations, images, videos, and voice content are created by artificial intelligence and do not represent real people. You acknowledge that AI responses may sometimes be inaccurate, inappropriate, or unexpected. The Service Provider accepts no liability for any loss, direct or indirect, that you experience as a result of relying on AI-generated content. AI-generated content should not be taken as factual information, professional advice, or a substitute for human interaction. Jelly AI is not a mental health service, crisis helpline, or substitute for professional counseling. If you are experiencing a mental health crisis or having thoughts of self-harm, please contact your local emergency services or a crisis helpline immediately.
4. User Content and License
By submitting content to the Application (including text messages, chat prompts, voice messages, custom scenarios, and any other user inputs), you grant the Service Provider a non-exclusive, worldwide, royalty-free, sublicensable license to use, process, store, reproduce, and display such content solely for the purposes of providing and improving the Jelly AI service. You retain ownership of your original content, but you acknowledge that AI-generated responses based on your inputs are the property of the Service Provider. You represent and warrant that you have the right to submit any content you provide and that such content does not violate any third-party rights.
5. Intellectual Property
Unauthorized copying, modification of the Application, any part of the Application, or our trademarks is strictly prohibited. Any attempts to extract the source code of the Application, translate the Application to other languages, or make derivative versions are not permitted. All trademarks, copyrights, database rights, and other intellectual property rights related to the Application remain the property of the Service Provider. All AI-generated content (including characters, images, videos, and voice content) is the intellectual property of the Service Provider.
6. User Conduct and Prohibited Activities
You agree not to: use Jelly AI for any unlawful purpose or in violation of any applicable laws or regulations; attempt to reverse-engineer, decompile, disassemble, or exploit the service or its underlying technology; share or distribute AI-generated content in ways that violate applicable laws; impersonate real people or create misleading content that could be mistaken for real persons; use the Application to generate non-consensual intimate imagery (NCII) or deepfakes depicting real individuals; use AI-generated content to harass, threaten, defame, or harm any real person; attempt to generate content depicting minors in any sexual or inappropriate context; use automated systems, bots, or scripts to access or interact with the Application; circumvent or attempt to circumvent any content filters, safety measures, or access restrictions; resell, redistribute, or commercially exploit any AI-generated content without express written permission; or use the Application to engage in any form of illegal activity, including but not limited to fraud, exploitation, or distribution of illegal content.
7. Subscriptions and Purchases
Jelly AI offers in-app purchases and subscriptions managed as a Freemium service. Payments are processed through the Apple App Store, Google Play Store, or other authorized payment processors. Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the end of the current period. You can manage and cancel your subscription through your device's app store settings. Refunds are subject to the respective store policies; the Service Provider does not process refunds directly. The Service Provider reserves the right to modify subscription pricing, subscription tiers, and the features or credit allocations included with each subscription plan at any time. Any pricing changes to existing subscriptions will take effect at the start of your next billing cycle. The Service Provider will provide reasonable advance notice of material pricing changes via the Application, email, or app store notifications. For users in the European Union, you acknowledge that digital content delivery begins immediately upon purchase and you waive your right to a 14-day cooling-off period to the extent permitted by law.
8. Credits System
Jelly AI uses a credit system for certain features including AI-generated photos, videos, and voice content. The Service Provider reserves the right to modify the credit system at any time, including but not limited to: the number of free credits provided daily, the number of credits included with subscription plans, credit costs for individual features, and the introduction or removal of credit-based features. Free credits are provided at the Service Provider's discretion and may be adjusted without prior notice. Purchased credits are non-refundable and non-transferable. Purchased credits do not expire while your account remains active. Upon account termination (whether voluntary or involuntary), any unused purchased credits will be forfeited. Credits have no cash value and cannot be exchanged for currency.
9. Account Termination and Suspension
The Service Provider may suspend your account temporarily if we reasonably suspect a violation of these Terms, and will notify you of the reason for suspension where possible. Suspension may be lifted once the issue is resolved. The Service Provider may permanently terminate your account for: repeated or serious violations of these Terms of Service, violation of content policies involving illegal content or harm to others, engaging in prohibited activities as described in Section 6, fraudulent or abusive behavior, or continued failure to pay for subscription services after notice. Upon account termination for cause: your access to the Application will be revoked; any unused purchased credits will be forfeited. Upon voluntary account deletion: your access will be revoked; any unused purchased credits will be forfeited (we recommend using credits before requesting deletion). In all cases: your personal data will be handled in accordance with our Privacy Policy (including retention periods for legal compliance); active subscriptions should be cancelled through the respective app store to prevent further charges. You may request account deletion at any time by contacting support@jellyai.chat. If you believe your account was terminated in error, you may appeal by contacting support@jellyai.chat within 30 days of termination and we will review your case.
10. Third-Party Services
The Application utilizes third-party services that have their own Terms and Conditions. Below are the links to the Terms and Conditions of the third-party service providers used by the Application:
11. Device Security and Connectivity
It is your responsibility to keep your device and access to the Application secure. The Service Provider advises against jailbreaking or rooting your device, as it may expose your device to malware and compromise the Application's security features. The Service Provider is not responsible for the Application not working at full functionality if you do not have access to an internet connection. If you are using the Application outside of a Wi-Fi area, your mobile network provider's terms still apply, and you may be charged for data usage including roaming charges.
12. Content Moderation
We implement content filters and automated moderation to ensure compliance with our content policies and applicable laws. We reserve the right to review, restrict, remove, or refuse any content and to restrict or terminate accounts that violate our content policies. Content moderation decisions are made at our sole discretion. While we strive to enforce our policies consistently, we do not guarantee that all prohibited content will be detected or removed.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Jelly AI is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Service Provider does not warrant that the Application will be uninterrupted, error-free, or secure. The Service Provider accepts no liability for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Application, including but not limited to emotional distress from AI interactions, loss of data, loss of credits due to service disruptions, or reliance on AI-generated content. In jurisdictions that do not allow the exclusion of certain warranties or limitation of liability for certain damages, the Service Provider's liability shall be limited to the maximum extent permitted by law. Nothing in these Terms shall exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
14. Indemnification
You agree to indemnify, defend, and hold harmless the Service Provider and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: your use of the Application, your violation of these Terms of Service, your violation of any rights of any third party, any content you submit through the Application, or your violation of any applicable laws or regulations.
15. Governing Law and Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or your use of the Application shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, United States. Notwithstanding the foregoing, nothing in this section shall deprive you of any mandatory consumer protection rights granted to you under the laws of your country of residence.
16. Dispute Resolution
Before initiating any formal legal proceedings, you agree to first contact us at support@jellyai.chat to attempt to resolve any dispute informally. We will endeavor to resolve your complaint within 30 days. If the dispute is not resolved through informal negotiation, either party may pursue formal legal remedies as described in Section 15. For users in the European Union, you may also submit complaints to your local consumer protection authority or the competent alternative dispute resolution body in your member state.
17. Force Majeure
The Service Provider shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, epidemics, government actions or restrictions, power failures, internet or telecommunications failures, third-party service provider outages (including AI model providers and cloud infrastructure), cyberattacks, or any other force majeure events.
18. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.
19. Entire Agreement
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and the Service Provider regarding your use of the Application, and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral, relating to the subject matter hereof.
20. Changes to Terms
The Service Provider may update these Terms of Service from time to time. We will notify you of material changes by updating the effective date at the top of these Terms, displaying a notice within the Application, or by other appropriate means. You are advised to review these Terms regularly. Continued use of the Application after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the Application. The Service Provider may also cease providing the Application at any time.
21. Contact Us
If you have any questions or suggestions about these Terms of Service, please contact us at support@jellyai.chat